What is SAP IS-U CCS?

IS-Utilities CCS (Customer Care & Service) hence forth referred to as SAP CCS is SAP's packaged solution for Electric, Gas, Water & Waste Management Utilities. SAP CCS consists of 5 major modules - FI-CA (Contract Accounting), Device Management, Billing & Invoicing, Customer Service (Front Office) and Work Management.

QUICK FACTS

• All basic front office processes such as Creation of New Accounts, Closing Accounts, Changing Billing Plans, Move-in and Move-outs are handled in the Customer Service.


• Once the Customer Service is done, field level activities such as Installation, Removal, Replacement, Certification and Meter Reading is handled in the Device Management module.


• Once the Meter Reads are available, Billing & Invoicing module handles the Billing of Customers.


• Contract Accounts Receivable & Payable module is in charge of receiving payments from customers and making payments out to vendors.


• All power outages and system interruption are reported to the Front Office, which then creates Notifications & Work Orders for Utility employees/contractors to go fix the problem.